Net at Work Remote Jobs USA 2024 | Associate Systems Engineer

About Net at Work Remote Jobs USA 2024

Unleashing the Power of Business. #NextGenTech #DigitalOperationsPlatform #DigitalTransformation Net at Work helps small and medium sized companies unleash the power of their business through the transformative use of next generation technology.

We combine technology and business expertise with exceptional care to build long-term, trusted relationships with our clients.

Our team has comprehensive experience across virtually every business discipline and truly understand how software, systems and people, need to work together.

Net at Work Remote Jobs USA 2024 Details

Job Description For Net at Work Remote Jobs USA 2024

The Associate Systems Engineer (ASE) is the backbone of the Service Desk and is responsible for supporting client environments and users.   While the primary responsibility is centered around Service Desk support, the ASE will also have the ability to assist with Implementation projects that include client onboarding, cloud migrations, and security implementations.

Successful candidates are self-motivated, possess a sense of urgency and can demonstrate critical thinking and exceptional interpersonal skills.   Strong familiarity with Managed Services is preferred.

• Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• First line service desk troubleshooting; resolve level 1 and some level 2 issues in Mac OS and Windows environments.
• Troubleshoot hardware & accurately determine fixes.
• Adherence to Standard Operating Procedures (SOPs).
• Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Google for Work, Cisco Meraki, Dropbox etc.)
• Perform post-resolution follow-ups to help requests.
• Research issues and resolves technical problems.
• Implement and maintain operational documentation and procedures.
• Issue daily operations status report and project status reports as required.
• Complete technical and special projects as assigned.
• Daily entry of time within current ticketing platform and keeping tickets updated.
• Coordinate with Service Coordinator for work assignments.
• Continue to learn new technologies and solutions.
• Keep and maintain work calendar.
• Update client documentation after any change to the client’s infrastructure.
• Maintain necessary professional certification statuses.
• Assist with vendor issues as required.
• Provide direct and indirect situational awareness briefs on high profile clients/projects.
• Meeting KPI Targets: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherence.
• Other duties as required to deliver an excellent customer experience.

Training and Qualifications 

• Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients (1-3 years).
• Exceptional written and verbal communication skills.
• Ability to multitask.
• Ability to escalate issues to higher tiers of support when required.
• Occasional after-hours is needed.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Ability to adapt and learn new platforms and skills on the fly.
• Maintain a sense of urgency.
• Proficient in Mac OS, Google (G-Suite), Windows, Office 365
• Preferred experience with Intune, JAMF.
• Proficient supporting Outlook/Office 365 Admin Portal.
• Experience with cloud storage and remote connectivity solutions.
• Skilled in remediation of AV related issues.
• College degree from an accredited institution or equivalent [1-3 years of relevant technical experience].
• Technical Certifications (Preferred): Apple, Microsoft, Google, CompTIA.
  • A+/Network+ Certification or equivalent experience

Net at Work Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Net at Work Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work