Net Health Remote Jobs USA 2024 | Client Support Representative

Editor By Editor
Net Health Remote Jobs USA
WhatsApp Group Join Now
Telegram Group Join Now

About Net Health Remote Jobs USA 2024

Net Health’s mission is to harness data for human health. We offer EHR software and predictive, actionable analytics for medical specialties, including rehab therapy, wound care, home health and hospice and employee health.

Our solutions are trusted in over 23,000 facilities across the continuum of care, including the nation’s leading hospitals, skilled nursing facilities, senior living facilities, home health and hospice agencies and outpatient clinics.

Net Health Remote Jobs USA 2024 Details

Company NameNet Health
Job RoleClient Support Representative I (Product Support Representative I) – Remote
Job TypeFull Time
Job LocationRemote US
EducationHigh School Diploma/Bachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.nethealth.com

Job Description For Net Health Remote Jobs USA 2024

Responsible for responding to product application support questions from customers regarding the company’s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems.

  • Analyze and resolve issues for clients using department guidelines and timeframes
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
  • Research required information using available resources.
  • Provide internal feedback to resolve issues and/or enhance product based on client
  • Provide support for a suite of software applications
  • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
  • Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
  • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
  • Follow up and make scheduled call backs to clients where necessary.
  • Participate in regularly scheduled internal training on Net Health products.
  • All other duties as assigned.
  • Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.

QUALIFICATIONS

  • Minimum education High School Diploma or equivalent GED
  • 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.

REQUIRED SOFTWARE EXPERIENCE

  • Microsoft Office
  • 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)

Net Health Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Net Health Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

Share This Article
Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

200+ Professionally Crafted Resume Designs - 90% OFF!

X