One Inc Remote Jobs USA 2024 | Technical Support Agent

About One Inc Remote Jobs USA 2024

We understand how paramount the customer experience is to a carrier’s success. That’s why our mission is to help insurance companies thrive by providing cutting-edge technology which places customers at the center of every transaction.

From premium payments to claims disbursement, we ensure a hassle-free experience for everyone involved.With a dedicated team of over 799 experts focused on the insurance industry, One Inc is equipped to solve even the most complex use cases for our carriers.

We understand the intricacies of the insurance landscape and have the expertise to navigate them successfully. Our commitment to delivering exceptional solutions has earned us the trust of over 230+ successful insurance companies who have harnessed the power of One Inc.

One Inc Remote Jobs USA 2024 Details

Job Description For One Inc Remote Jobs USA 2024

The Technical Support Agent is responsible for providing exceptional customer service while helping external customers identify and resolve technical application issues for our suite of products through all means available (i.e. phone, email, chat, etc.).  The position is part case and expectation management and part investigating and troubleshooting issues that range from simple to very complex.  The software application is custom although it rides atop a SQL database.  The TSA will be included on the on-call rotation of a week (Once every 4-5 weeks) for emergency after-hours support line.  The agent is responsible for the case management in our CRM system as appropriate.  This individual must be detail oriented and possess a strong technical interest. 

• Facilitate communication between One Inc Support and customers regarding open cases
• Troubleshoot technical problems and answer support questions for One Inc. products
• Create, update, and close their CRM tickets as appropriate 
• Escalate complex, difficult, or complaint calls to a Tier II Technical Support Engineer or Manager and/or other internal resources necessary
• Clearly articulate technical issues, solutions, and activities to colleagues and clients
• Investigate bugs, support, change, and/or features requests by gathering business and technical requirements
• Creation and review of knowledge base articles for reference by other team members
• Work in team environments that span functional and geographic boundaries
• Build strong, trustful relationships with customers
• Other duties assigned as necessary

Skills & Abilities:

• Excellent attention to detail, strong investigative skills and exceptional analytical skills
• Solid time-management skills
• Strong interpersonal skills and the ability to adapt in a complex and changing environment
• Excellent verbal and written communication skills
• Excellent customer service ability that results in trust and long-standing relationships with our customers
• Demonstrated ability to prioritize and multi-task in a deadline driven, high pressure environment where urgency is the key to Client happiness
• Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed
• Must have understanding of SQL-based database structure and queries
• Familiarity with API calls and reading log files
• Intellectual curiosity to solve complex problems using critical thinking

Preferred Skills:

• Business to business external customer support
• SaaS support experience
• Insurance industry experience dealing with a policy and/or agency management system
• Exposure to PCI compliance standards and software development lifecycles
• Have any/ all of the following experience using:  Salesforce, JIRA, and AHA experience a plus.

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Systems, or at least 2 years technical support or equivalent software application experience
• Proven work experience in a similar role, – insurance or payments industry experience preferred

Desired Traits:

• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Qualifications

• Excellent attention to detail, strong investigative skills and exceptional analytical skills
• Solid time-management skills

• Strong interpersonal skills and the ability to adapt in a complex and changing environment
• Excellent verbal and written communication skills
• Excellent customer service ability that results in trust and long-standing relationships with our customers
• Demonstrated ability to prioritize and multi-task in a deadline driven, high pressure environment
• Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed

One Inc Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your One Inc Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.