Order Desk Remote Jobs USA 2024 | Technical Support Specialist

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Order Desk Remote Jobs USA
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About Order Desk Remote Jobs USA 2024

Order Desk is an order management app that lets merchants, artists, and suppliers automate their order fulfillment workflow using our Rule Builder and over 300 integrated services including shopping carts and marketplaces, print on demand fulfillment partners, shipping companies, CRMs and more.

Order Desk Remote Jobs USA 2024 Details

Company NameOrder Desk
Job RoleTechnical Support Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$55,000/year
Company Websitewww.orderdesk.com

Job Description For Order Desk Remote Jobs USA 2024

  • This is a full-time technical customer support position. We primarily communicate with our customers through email
  • A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you
  • Order Desk is committed to breaking structural barriers within our hiring process and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”Regardless of whether or not you identify as one of these groups, if you meet most of the technical requirements and this role aligns with your career goals, then we encourage you to bet on yourself and apply!

About You:

  • You love to read and your analytical and written skills are top-notch
  • Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than wait to be told what to do
  • You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws
  • You’re comfortable finding your way around a new software program
  • You’re someone who can be self-directed and thrive in a remote environment
  • You appreciate the balance between fun and professionalism
  • You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team

Requirements

  • Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in a remote e-commerce role!
  • Extensive experience troubleshooting complex software issues
  • The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge
  • Fluency in both written and spoken English
  • The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location

Preferred Skill

  • Experience troubleshooting APIs, JSON, and utilizing application log analysis
  • Sound knowledge of key data flow/transfer protocols such as SFTP and FTP
  • Experience with rule-based automation and complex settings
  • Experience helping new users implement SaaS applications in a B2B environment

Order Desk Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Order Desk Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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