Runway Remote Jobs USA 2024 | Creative Technology Support Associate

Karthik Ps By Karthik Ps
Runway Remote Jobs USA
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About Runway Remote Jobs USA 2024

Runway is a research company pioneering new tools for human imagination. Runway has been at the forefront of multi-modal AI systems ensuring that the future of content creation is accessible, controllable and empowering for creatives. Runway’s mission is to ensure that anyone anywhere can tell their stories. We believe that deep learning techniques applied to audiovisual content will forever change art, creativity, and design tools.

Runway Remote Jobs USA 2024 Details

Company NameRunway
Job RoleCreative Technology Support Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$65000 – $85000 Yearly

Job Description For Runway Remote Jobs USA 2024

We’re looking for fast learning individuals with a hunger for knowledge and a passion for tech, creativity, and AI. You’re a self starter, someone who tinkers with tools and systems, who learns by doing, and gets excited to work on complex problems. You’re also thoughtful and empathetic with excellent communication skills and a high standard for excellence. Oh, and like the rest of the Runway team, you move incredibly fast. 

We love to consider applicants from non-traditional backgrounds. No support experience needed. New or recent grads encouraged to apply.

What you’ll do

  • Directly respond to requests for new and experienced Runway users via email and chat
  • Investigate and escalate problem reports for product or billing transactions to appropriate teams
  • Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
  • Engage with our Product team to translate customer feedback into actionable product updates and improvements
  • Author and maintain internal and customer-facing knowledge base documentation
  • Monitor requests and feedback from members of our Runway community through our public Discord server
  • Continually focus on improving our Customer Support processes as we scale our operations

What you’ll need

  • Strong motivation to grow and high rate of learning with a high bar for excellence
  • Excellent written/verbal communication and documentation
  • Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done
  • Enjoy working autonomously and empathetically with teammates while empowering and supporting our users

Nice to have

  • Experience with providing high-touch customer support over email, phone, and/or chat; extra points for doing it in a SaaS B2B setting
  • You get excited about troubleshooting feature-rich platforms with a deep understanding of 3rd party integrations, analyzing event logs and connection errors, using browser developer tools, etc.
  • Demonstrable experience documenting bug reports and feature requests while partnering with Engineering to ensure resolution
  • Experience with common internal tools like Zendesk, Sentry, Datadog, Notion, etc.
  • Experience working with creative tools (Adobe, Final Cut Pro) or creative AI tools (Runway, Dall-E, Midjourney, etc.)

Runway Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Runway Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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