SageSure Remote Jobs USA 2024 | Customer Service Representative

About SageSure Remote Jobs USA 2024

With more than $1 billion in premium, SageSure, the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering the ways people protect their American Dream. A

s a leader in catastrophe-exposed property insurance, we deliver reliable coverage, exceptional customer experiences, and strong underwriting results in challenging insurance markets across 14 states. We offer home, flood, and commercial coverage on behalf of our highly rated carrier partners.

SageSure Remote Jobs USA 2024 Details

Job Description For SageSure Remote Jobs USA 2024

SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative.  

This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. 

As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role. 

If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us.

• Manage incoming calls, chats and emails from policyholders, agents, and producers 
• Identify and assess customers’ needs to achieve satisfaction 
• Provide accurate, valid and complete information by using the right methods/tools 
• Meet personal/team customer service targets and performance measures 
• Answer questions about underwriting concerns related to home inspections and select property and liability hazards 
• Handle product eligibility and underwriting inquiries from producers 
• Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes 
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions and file documents 
• Follow communication procedures, guidelines and policies 

We’re looking for someone who has: 

• High work ethic, is punctual and dependable, and has a history of good attendance 
• Proven successful customer support experience  
• Track record of achieving targets and goals 
• Excellent verbal and written communication skills 
• Customer orientation and ability to adapt/respond to different types of characters 
• Ability to multi-task (specifically while talking with customers and resolving their inquiries) 
• Proficient in navigating Windows based computers and using multiple software applications across two monitors 
• High school diploma or equivalent 
• Flexibility to work varying hours between the hours of 9 AM to 6 PM CT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM 

Highly preferred candidates also have: 

• Associates Degree 
• Experience working in Homeowners Insurance 
• Property & Casualty Insurance License is a plus but is not required 
• Spanish speaking 

SageSure Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your SageSure Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.