Sideqik Remote Jobs USA 2024 | Customer Success Associate

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About Sideqik Remote Jobs USA 2024

Sideqik is your end-to-end influencer marketing platform. We help you understand what has influenced your brand in the past.

We help you know in real-time what influencers are talking about your brand right now. And we help you forecast on what trends will be important in the future for your company.

Sideqik combines AI-based social media intelligence with influencer marketing to provide our customers with strategic insights as well as intelligent execution.

Sideqik Remote Jobs USA 2024 Details

Company NameSideqik
Job RoleCustomer Success Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$45,000 – $50,000/year
Company Websitewww.sideqik.com

Job Description For Sideqik Remote Jobs USA 2024

We are looking for a highly motivated Customer Success Associate to join our Customer Success Team. In this role, you will be responsible for ensuring our customers are supported, engaged, and successful within our platform.

  • Monitor and resolve customer inquiries and support tickets in Intercom
  • Develop customer collateral and communication initiatives (e.g. newsletters, case studies, help desk articles, etc)
  • Maintain up-to-date customer information in CS platforms (e.g. ChurnZero, Google Sheets, etc)
  • Work collaboratively with various internal teams to assist in client-specific projects
  • Assist in customer meeting prep
  • Participate in meetings and identify actionable next steps
  • Report product bugs in Jira and provide status updates
  • Assist with the creation and analysis of reports for internal stakeholders and teams
  • Support any customer or industry research needs
  • Provide technical support and troubleshooting

What You’ll Bring

  • 1+ years engaging in relationships with customers and/or clients (e.g. customer success, account management, public relations, business development or another client-facing role)
  • 1+ years of experience in social media and/or influencer marketing
  • Experience in the consumer marketing industry is a plus
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Demonstrated ability to troubleshoot and problem-solve
  • Strong research and analytical skills
  • Impeccable attention to detail and excellent organizational skills
  • Ability to collaborate, project manage, and ensure deadlines are met across teams
  • Proficiency with Google Workspace (Google sheets, Slides, etc)
  • SaaS experience preferred but not mandatory
  • Bachelor’s Degree
  • Recent 2024 graduates with relevant internship experience are encouraged and welcome to apply

Sideqik Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Sideqik Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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