Softdocs Remote Jobs USA 2024 | Client Support Specialist

About Softdocs Remote Jobs USA 2024

Softdocs develops enterprise content management, e-forms and process automation solutions exclusively for the higher education and K-12 markets.

The company’s Etrieve platform redefines business processes, reducing the need for paper and improving student service and employee productivity by providing educational institutions complete control over how content is captured, processed and distributed.

Softdocs Remote Jobs USA 2024 Details

Job Description For Softdocs Remote Jobs USA 2024

Client Support Specialists provide direct technical support on our software solutions to customers across the USA. 

The ideal applicant is a highly motivated, tech-savvy individual that can apply proper troubleshooting techniques to problems related to our Etrieve Platform. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise. Providing a positive Customer Experience is the number one goal of the ideal candidate.

This position reports to the Manager of Client Support.

• Provide professional, friendly technical support for products licensed from Softdocs
• Communicate in a clear and positive manner to work towards resolution
• Take pride in detail of documentation for all issues and resolutions
• Stay in constant communication with clients regarding the progress of their case
• Respond to and follow up on support inquiries by email, support tools, chat, telephone
• Monitor and report on activities and provide relevant management information on any outstanding issues
• Liaise and attend meetings necessary to perform duties and aid business and organizational development
• Attend training and develop relevant knowledge and skills
• Be proactive in learning new features and other product platforms
• Provide feedback and support for internal documentation
• Exhibit strong problem-solving skills
• Manage multiple issues in a fast-paced environment
• Work in a team environment with local and remote team members

Ideal Candidate

• Exhibits strong problem solving skills, with the ability to logically problem solve on the fly
• Shows enthusiasm for and enjoys solving technical challenges
• Ability to communicate clearly with experience authoring functional documentation
• Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner
• Ability to listen and hear what the customer is not saying – while also hearing what they are saying
• Ability to multi-task and handle multiple concurrent cases
• Ability to learn new concepts and apply them quickly
• Can determine if a problem is an application, operating system or hardware in nature
• Ability to interpret logs in evaluating functional issues
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Minimum Qualifications

• Technical knowledge of Microsoft SQL Server or comparable database using DML commands
• Technical knowledge of web development – HTML, CSS and Javascript
• Technical knowledge of servers and networks
• Ability to clearly convey instructions for application use and operation to users
• Ability to work effectively with all levels and disciplines of management and staff
• Ability to communicate effectively, both orally and in writing

Education and Experience

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field
• 1-5 years of related experience in information technology or a related field
• 1-5 years of related customer service experience

Softdocs Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Softdocs Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.