Starburst Remote Jobs USA 2024 | Customer Support Engineer

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About Starburst Remote Jobs USA 2024

For data-driven companies, Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migrations.

We believe the lake should be the center of gravity, but support accessing data outside the lake when needed. With Starburst, teams can access more complete data, lower the cost of infrastructure, use the tools best suited to their specific needs, and avoid vendor lock-in.

Trusted by companies like Comcast, Grubhub, and Priceline, Starburst helps companies make better decisions faster on all their data.

Starburst Remote Jobs USA 2024 Details

Company NameStarburst
Job RoleCustomer Support Engineer – Tier 1
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$70,000 – $80,000/year

Job Description For Starburst Remote Jobs USA 2024

As a Starburst Data Customer Support Engineer – Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems. You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaise with other teams to ensure customers are serviced appropriately and in a timely fashion.

We are seeking a skilled Support Engineer with hands-on experience in cloud technologies and SQL debugging, proficient in addressing cluster stability challenges. The ideal candidate has extensive support experience in SaaS, coupled with expertise in cloud tech, big data, and security. Strong communication and time-management skills, adaptability to fast-paced environments, critical thinking, and proactive problem-solving are essential for this role.

  • Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
  • Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
  • Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
  • Contribute to our customer-facing self-serve knowledge base
  • Enthusiastically participate in ongoing personal learning including active participation in team training and development
  • Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications 
  • Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues

Some of the things we look for

  • Cloud technologies (AWS, Azure, GCP)
  • Big Data (Hadoop, Data Lakes, Spark)
  • Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
  • Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization.
  • Docker and Kubernetes
  • Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
  • Familiarity with languages like; Java, Bash, Python, and SQL

Starburst Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Starburst Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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