Symbotic Remote Jobs USA 2024 | Technical Support Administrator

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About Symbotic Remote Jobs USA 2024

Symbotic® has developed proprietary and innovative robotics and software to deliver an advanced automation solution to make the supply chain faster, more efficient and more profitable for manufacturers, distributors and retailers of all sizes.

In assembling our talented workforce, we’ve brought together some of the region and industry’s top intellectuals, engineers and other multifaceted professionals.

Many of our employees are mechanical, electrical and software engineers, but we’re always on the lookout for talented professionals looking to join our team.

Symbotic Remote Jobs USA 2024 Details

Company NameSymbotic
Job RoleTechnical Support Administrator
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/Associate degree
Career LevelEntry Level
SalaryNot Mentioned

Job Description For Symbotic Remote Jobs USA 2024

Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be responsible for receiving, prioritizing, documenting and actively resolving or escalating end user help requests & issues. The candidate will also assist in problem resolution that is involved with the overall operation.

  • Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM.  
  • Manage / Triage / Disposition all Site / Network tickets within Jira and create “Top-List” focal points -> ensuring prioritization & resolution. 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Perform post-resolution follow-ups to help requests & updating Tickets with updates and status. 
  • Perform ongoing activities such as monitoring the site infrastructure & overall health.  
  • Identify and learn appropriate software and hardware used and supported by the organization.  
  • Provide on-call support coverage for customers.  
  • Exceptional customer service orientation for both internal and external customers.  
  • Experience working in a team-oriented, collaborative environment.  
  • Exceptional written and oral communication skills with the ability to communicate verbally or in writing in a professional manner.  
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.  
  • Highly self-motivated and detail oriented.  
  • Travel requirement 5-15%. 
  • Other duties as assigned.  

What you’ll need   

  • Associate degree; or Bachelor degree preferred. 
  • Bring a minimum of 2 years’ experience in trouble shooting & customer service environment. 
  • Experience working with an enterprise level ticketing system e.g. JIRA; Knowledge of Active Directory concepts. 
  • Solid core competencies using Microsoft Office. 
  • Knowledge using SQL with ability to create and/or modify SQL scripts. 
  • Ability to develop organized timelines based off chat transcripts and group calls. 
  • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.   
  • Knowledge of command line and environment variables. (Linux++).   
  • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.  
  • Knowledge of VMWare or other server/desktop virtualization platforms and management.  
  • Knowledge of troubleshooting TCP/IP based networks, protocols.  
  • Familiarity with electrical schematics.  
  • Knowledge of application / hardware support experience – either in office, in field or both.

Symbotic Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Symbotic Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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