Talkdesk Remote Jobs USA 2024 | Customer Success Associate

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Talkdesk Remote Jobs USA
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About Talkdesk Remote Jobs USA 2024

Talkdesk® is a global cloud contact center leader for enterprises of all sizes.

Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.

Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Talkdesk Remote Jobs USA 2024 Details

Company NameTalkdesk
Job RoleCustomer Success Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.talkdesk.com

Job Description For Talkdesk Remote Jobs USA 2024

  • Work with Talkdesk’s most valuable customers to understand their needs and help them succeed
  • Work on client contract renewal and retainment
  • Assist in onboarding and ongoing support while nurturing long-term partnerships
  • Be the point of contact for clients after implementation of their cloud-based call center to achieve strategic business goals and objectives
  • Ensure that our customers get the most out of their investment in Talkdesk
  • Develop case studies outlining KPIs and metrics related to Talkdesk’s ROI
  • Understand why customers use Talkdesk and how they can derive more value from the product
  • Find opportunities for customers to increase their usage of Talkdesk
  • Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps
  • Provide feedback to the product team concerning customers’ requests for product enhancements

REQUIREMENTS:

  • 1+ years of relevant experience working in the SaaS industry or similar; CCaaS industry experience a plus
  • Proven ability to understand progressive technology
  • Experience in Account Management, Project Management, or Sales Development a plus
  • Self starter, fast learner, and extremely ambitious
  • Exceptional ability to develop relationships and passionate about Customer Experience
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds
  • Demonstrated experience in building compelling business cases backed by data to introduce new processes
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • Experience in mitigating churn, driving renewals and other revenue producing programs
  • Experience in interpreting data analytics and deriving insights that drive customer value
  • Highly organized self-starter who runs towards opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
  • Strong business acumen

Talkdesk Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Talkdesk Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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