The Black Tux Remote Jobs USA 2024 | Customer Experience Associate

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About The Black Tux Remote Jobs USA 2024

Founded in 2013 by a groom and a groomsman who had a frustrating rental experience, The Black Tux believes a suit is not just a suit.

It’s an experience you wear, with the power to transform, elevate, and amplify. Our company designs modern formal wear in-house, uses the finest fabrics for a perfect fit, and delivers directly to our customers.

We are for everyone and every occasion, providing an unexpected experience so that people feel confident, realized, and present.

The Black Tux Remote Jobs USA 2024 Details

Company NameThe Black Tux
Job RoleCustomer Experience Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$16 – $17/hour
Company Websitewww.theblacktux.com

Job Description For The Black Tux Remote Jobs USA 2024

We are seeking an experienced Customer Experience Associate to join our awesome team of work-from-home, customer experience associates.  The ideal candidate will have experience in customer support and retail sales, with experience in empathetic problem resolution.

Ultimately, we are looking for a curious, service oriented individual with experience in problem solving, sales and fulfillment.  We care about our Customer’s Experience and expect a deep customer centricity to enhance our Customer Experience organization.

  • Understand and exhibit The Black Tux brand values, philosophy and culture through all interactions with customers and peers 
  • Engage and educate customers on all things The Black Tux, through multiple contact channels, including: phone, chat and email, both inbound and outbound 
  • Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency 
  • Understand and identify opportunity through individual metrics and dashboards
  • Lead with curiosity and focus on customer engagement and satisfaction
  • De-escalate customers concerns if there is a less than desirable experience 
  • Escalate site issues and troubleshoot with customers 
  • Have a growth mindset and willingness to continuously improve
  • You embrace feedback and are able to try new approaches and execute against opportunities
  • Work constructively with peers and other functional areas throughout the organization, including training, operations, showrooms, and outsourced partners
  • This position will report to the Customer Experience Team Leader

Who you are

  • Bring an engaging, inquisitive and spirited style  1+ years of proven customer support experience (bonus if you have sales experience) 
  • Ability to work remotely and have a dedicated workspace
  • Ability to work in a fast paced work environment, maintaining focus key performance indicators/metrics 
  • Flexible to work overtime during peak season (April – October)
  • A commitment to building rapport with all The Black Tux customers and have a deep understanding of their needs 
  • Ability to multitask and manage multiple technologies and software  
  • Strong organizational and time management skills
  • Exceptional verbal and written communication skills
  • Be part of more, punctual and reliable attendance, engage with internal team with web cameras

The Black Tux Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your The Black Tux Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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