Thyme Care Remote Jobs USA 2024 | Bilingual Enrollment Specialist

About Thyme Care Remote Jobs USA 2024

Thyme Care is a value-based oncology management platform whose mission is to improve the quality of life for people diagnosed with cancer by providing personalized, clinically coordinated care.

Thyme Care pairs human guidance with software and analytics to quickly connect members to the right care and provide ongoing support through targeted, evidence-based interventions.

Founded by oncology industry veterans and clinicians, the company’s approach prioritizes deep provider relationships and integrates with a health plan’s existing infrastructure, coordinating value-driven care that leads to better outcomes, lower costs, and an improved member experience.

Thyme Care Remote Jobs USA 2024 Details

Job Description For Thyme Care Remote Jobs USA 2024

As a Bilingual Spanish/English Enrollment Specialist your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports into our Senior Manager of Enrollment Strategy and in it you will be expected to make outbound calls to 80-100 prospective members every day. In addition, you will surface member goals and priorities and help our care team understand the needs of the members you enroll.

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 80-100 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.

WHAT LEADS TO SUCCESS

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. 
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we’d like to see 2+ years of experience working at the front office of a doctor’s office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.
• Comfort with ambiguity.  You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected. 
• Bilingual. You are fluent in Spanish.

Thyme Care Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Thyme Care Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.