TridentCare Remote Jobs USA 2024 | Customer Service Representative

Karthik Ps By Karthik Ps
TridentCare Remote Jobs USA
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About TridentCare Remote Jobs USA 2024

TridentCare is the leading portable clinical services solution for a variety of healthcare markets, delivering diagnostic services at our customers’ locations nationwide. Each day the company deploys experienced medical professionals and leading-edge technology to provide imaging, laboratory, vascular, and oxygen services to tens of thousands of patients wherever they are proudly offering consistency and economies of scale that regional providers cannot.

TridentCare Remote Jobs USA 2024 Details

Company NameTridentCare
Job RoleCustomer Service Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh school Diploma
Career LevelEntry Level
Salary$14 Hourly
Company Websitewww.tridentcare.com

Job Description For TridentCare Remote Jobs USA 2024

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures.

As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.  This includes incoming and outgoing calls.                                   

  • Provide prompt, accurate and courteous responses to customers
  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
  • Answer incoming customer service orders as soon as possible
  • Display active listening and superior customer service skills for both external & internal customers.
  • Document activity to the DDF system
  • Consistently check appropriate DDF screen for report results to call back to customer
  • Display the ability to enter orders manually via our fax process
  • Display the ability to operate the phone system effectively
  • Adhere to work schedule

Other duties as assigned

Qualifications Required:

  •  Ability to work independently and as a team
  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
  • Computer knowledge
  • Strong customer service skills
  • Solid communication skills (including verbal, written and listening skills)
  • Solid problem solving and decision making abilities
  • Good organizational skills
  • Execute and prioritize multiple tasks
  • Professional
  • Ability to type 35 – 40 words per minute
  • Flexible and adaptable to change
  • Medical terminology / experience preferred but not required
  • A minimum of a High school Diploma or equivalent required
  • Must have high speed internet for Remote work

TridentCare Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your TridentCare Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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