TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Job Description For TTEC Digital Remote Jobs USA 2024
Providing customer support and working closely with Senior Technical Consultants, Escalation Managers and the team Manager for reported issues, concerns or enhancements based on customer requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification.
First line for support calls and emergency support calls and handles most call levels.
Diagnoses reported issues through root cause analysis. This may include, but not limited to, customer dialogue, system(s) and other research with team members, vendors and manufacturers. Follows-up, resolves and/or escalates outstanding issues in a timely manner.
Responds to requests received through, but not limited to, live voice, e-mail or web.
Completes thorough documentation using the internal ticketing process ensuring issues have accurate tracking from reporting to resolution. This may include initiating the billing process as required.
Serves as a first line of customer support for hardware, software, and network and/or telephony reported issues and concerns.
Maintains effective relationships with clients, vendors and manufacturers delivering a high level of customer satisfaction. Works collaboratively with all resources (internal or external) necessary to deliver a timely and high-quality result.
What You’ll Bring to the Role
Comprehensive knowledge of Genesys’ PureCloud solution and troubleshooting skills. Genesys Pure Connect knowledge is a plus.
1+ years of technical support experience.
Comprehensive knowledge of computer networks, integrations, and Windows Operating systems. May provide basic programming and/or customer configuration recommendations.
Demonstrated professionalism representing the Company to customers and vendors
Demonstrated ability to deliver a high level of customer satisfaction
Demonstrated problem solving abilities
Minimum of a High School diploma or equivalent.
TTEC Digital Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
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Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your TTEC Digital Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
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