Underdog Fantasy Remote Jobs USA 2024 | Customer Support Associate

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Underdog Fantasy Remote Jobs USA
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About Underdog Fantasy Remote Jobs USA 2024

We’re the fastest-growing sports gaming company ever. Our mission is to build innovative games and products for American sports fans.

Founded in 2020, our team built three of today’s most widely played fantasy games and successfully launched the largest contest in the history of fantasy sports: a $15M NFL Best Ball tournament — and there’s a lot more to come!

Underdog Fantasy Remote Jobs USA 2024 Details

Company NameUnderdog Fantasy
Job RoleCustomer Support Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$18 – $20/hour
Company Websitewww.underdogfantasy.com

Job Description For Underdog Fantasy Remote Jobs USA 2024

  • Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
  • Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
  • Create a lasting impression on every user through transparent, open, and honest communication
  • Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
  • Show up everyday with a positive attitude and excited to help the team collectively reach its goals
  • Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
  • Expertly resolve Pick’em and Draft-related inquiries with precision and efficiency
  • Offer comprehensive technical assistance to both Web and Mobile app users
  • Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

  • Flexible weekday & weekend availability due to varying shifts
  • An optimistic and proactive individual, dedicated to finding solutions
  • A versatile team player, adept at navigating diverse situations with ease
  • A clear and concise communicator, with an emphasis on writing skills
  • A receptive individual who embraces new perspectives and approaches
  • An insatiably curious learner, driven to acquire new knowledge daily
  • A customer service expert, delivering exceptional support by showcasing deep product expertise
  • Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have…

  • Experience with Intercom (or other ticketing processor systems)
  • Fantasy Sports and/or Sports Betting knowledge
  • 1-2 years of customer support or related experience
  • BA/BS from an accredited college or university

Underdog Fantasy Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Underdog Fantasy Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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