Universal Audio Remote Jobs USA 2024 | Customer Support Representative

Karthik Ps By Karthik Ps
Universal Audio Remote Jobs USA
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About Universal Audio Remote Jobs USA 2024

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware, award-winning line of Apollo audio interfaces, and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, with offices in Los Angeles, Colorado, and Amsterdam, UA is focused on merging the best of vintage analog and modern digital technology.

Universal Audio Remote Jobs USA 2024 Details

Company NameUniversal Audio
Job RoleCustomer Support Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh school diploma
Career LevelEntry Level
Salary$18.50 Hourly
Company Websitewww.uaudio.com

Job Description For Universal Audio Remote Jobs USA 2024

Universal Audio is looking for a talented Technical Support Representative to join our growing team.  This person will provide pre and post-sale technical support for UA’s product line of connected digital interfaces, guitar products, analog equipment and on-line store.  The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools.

Responsibilities:

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, chat, on line requests, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel

Qualifications:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer’s needs
  • Experience with use of UAD-2/Apollo hardware products.  
  • Experience with UA Software: UA Console and LUNA recording software.
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • Have an appropriate workspace in your residence, when applicable
  • Have reliable transportation, when applicable

Education / Experience:

  • High school diploma, general education degree or equivalent work experience. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound
  • Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects

Universal Audio Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Universal Audio Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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