Zipline Remote Jobs USA 2024 | Customer Support Specialist

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About Zipline Remote Jobs USA 2024

Zipline is how best-in-class retailers bring brand strategies to life in stores and drive operational excellence.

The platform brings together frontline communications, task management, resources, learning, insights, and more – so everyone feels connected to the brand and inspired by their work.

For far too long, retail brands have struggled with disconnects between headquarters and frontline teams. In fact, only 29% of HQ directives are executed correctly by stores. All these disconnects impact customer experience, sales, and brand sentiment

Zipline Remote Jobs USA 2024 Details

Company NameZipline
Job RoleCustomer Support Specialist
Job TypeFull Time
Job LocationRemote US
EducationHigh school diploma/ GED/ Bachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.getzipline.com

Job Description For Zipline Remote Jobs USA 2024

Zipline is looking for a Customer Support Specialist to help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate! This individual will be responsible for supporting our customers in the PST timezone.

At Zipline, our Customer Support Specialists serve on the front lines by answering questions, resolving issues, responding to feedback, and troubleshooting technical problems through live chat (Intercom) and email. For this role, we are looking for someone who will provide gold-standard support for our growing customer base to ensure all their questions are answered in a timely manner.

  • Provide primary front-line support as a Tier 1 Customer Support Specialist
  • Promptly respond to customer questions, issues, comments, and feedback via Intercom live chat or email
  • Handle customer requests and questions with a thoughtful, friendly, and empathetic tone.
  • Immediately escalate technical issues and bugs to Tier 2 Customer Support Engineers
  • Collaborate with colleagues across the organization to find solutions to customer issues
  • Identify common issues and escalate them to management, along with possible suggestions for improvement, wherever possible
  • Maintain a polite, helpful, and professional manner at all times
  • Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
  • Familiarize yourself with new products and services as they are introduced
  • Attend training and meetings as required
  • Provide assistance with training for new Customer Support hires
  • Help create and maintain internal and customer-facing documentation

Must-haves:

  • Availability to work Tuesday-Saturday from 9am-6pm PST
  • Flexibility to accommodate holiday coverage/scheduling (on a rotational basis with extra compensation)
  • Previous experience in a Customer Service role
  • Previous experience working at a SaaS or technology company
  • Experience with help desk software, such as Intercom, Zendesk, etc. is preferred
  • Proficiency with applications such as Slack, Basecamp, Zoom, GitHub, etc. preferred
  • Familiar with supporting applications on mobile and desktop experiences (namely Mac/Windows, iOS, Android, Different browsers)
  • Outstanding listening and writing skills; Clear, thoughtful, and friendly writing style
  • The ability to respond appropriately and quickly under pressure
  • Sound judgment and excellent problem-solving skills
  • A positive attitude and the ability/desire to build relationships with our users
  • A keen ability to translate complex concepts into simple and intuitive communication.
  • Team player with excellent collaboration skills to build relationships across the company — both ours as well as our customers.
  • Demonstrates work behaviours such as self-motivation, dependability, adaptability, flexibility and dedication

Nice-to-haves:

  • High school diploma/GED/Bachelor’s Degree
  • Retail experience is an asset, but not required
  • Previous experience working remotely
  • A passion for using gifs, emojis, and other razzle-dazzle in your written communications
  • A great sense of humour!

Zipline Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Zipline Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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