About Beyond Finance Remote Jobs USA 2024
Beyond Finance is a next-generation fintech company with a mission to help people escape crippling debt and achieve financial freedom. Every day, the Beyond team supports our clients by offering individualized care, financial education and tools, and customized solutions to fit each of their circumstances.
Beyond Finance Remote Jobs USA 2024 Details
| Company Name | Beyond Finance |
| Job Role | Bilingual Customer Service Representative |
| Job Type | Full Time |
| Job Location | Remote US |
| Education | Bachelor Degree |
| Career Level | Entry Level |
| Salary | Not Mentioned |
| Company Website | www.beyondfinance.com |
Job Description For Beyond Finance Remote Jobs USA 2024
As a Customer Service Representative, you will complete a 4 week training program to become an expert in Beyond’s financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position.Â
Our call center is open 7 days a week. The hours are M-F 10:30am-10:00pm CST and Sat/Sun 8:30am-8:00pm CST. The ability to work weekends and evenings is required.
What You’ll Do
- Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
- Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
- Employs strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly documents request outcomes for accurate tracking and analysis
- Work efficiently and effectively to independently resolve client requests, both as a team and independently
- Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
- Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
- Handle a high volume of clients in a work from home call center environment
What We Look For
- 1-2 years in sales or customer service; Contact and/or Call Center background, a bonus
- Bachelor’s Degree, preferred
- Bilingual – Spanish (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a mustÂ
- Effective problem solver
- Effective at time management, planning & organizing tasks and timeÂ
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
- Reliable, High Speed, Internet connection
Beyond Finance Remote Jobs USA 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note :Â Apply the job before link Expires
We wish you the best of luck in your Beyond Finance Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
