Degreed Remote Jobs USA 2024 | Technical Support Specialist

About Degreed Remote Jobs USA 2024

Degreed is a technology suite that combines lifelong learning and data-driven development so organizations can accelerate workforce capabilities for greater impact and make skills the heart of all work.

Degreed is the only learning platform that makes it easy for companies to deliver daily learning, deep skill-building, education benefits, real-time insights and expert services, while connecting to a robust network of partners and integrations.

More than 9 million learners from hundreds of global companies use Degreed to gain the skills to grow in their careers.

Degreed Remote Jobs USA 2024 Details

Job Description For Degreed Remote Jobs USA 2024

Degreed is looking for a Technical Support Specialist to join our Client Experience (CX) team. As a Technical Support Specialist, you will interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently.  You are ready to provide an unparalleled support experience, and you recognise that this role significantly impacts the Degreed client experience and can impact client satisfaction and retention.  

This role reports to a Manager, Americas Technical Support, and will ideally be based in Salt Lake City, Utah.

• Provide technical support to Degreed clients via phone, email, and/or chat platforms; work with end-users to diagnose and resolve routine technical software issues quickly and efficiently.
• Track and document all technical issues and the steps taken to resolve the issue, including writing articles in the Knowledge Centre; escalate cases to upper-tier engineers or other CX resources when appropriate.
• Support client questions and issues by gathering data about the problem they are experiencing, analysing their needs, then research possible resolutions before implementing the best solution to meet the specific situation.
• Stay current with product updates, system changes, and customer support team procedures and best practices.
• Assisting in the onboarding of new team members.
• The ability to work rotating weekend shifts as needed.
• This description reflects management’s assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

Who You Are

• 1-3 years of experience in technical customer service/technical support or help desk support.
• Professional fluency in English and French including speaking, listening, reading, and writing skills.
• Proven ability to learn new software quickly for the purpose of supporting end users. 
• Effective use of listening skills to develop an understanding of client inquiries and problems
• Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. You inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated. 
• Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems. 
• Able to work independently, within a team, and cross-functionally to best support the client and/or improve the product. 

What Sets You Apart

• Experience with web troubleshooting (i.e., capturing network traces, extracting a .HAR file).
• Experience with SaaS applications and platforms.
• Basic knowledge of API interfaces, SSO, and FTP troubleshooting.  
• Experience with ticket management systems and call tracking applications.
• You are passionate about continual learning and sharing knowledge.
• Ability to work 9am-6pm PST to accommodate West Coast coverage.

Degreed Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Degreed Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.