HealthStream Remote Jobs USA 2024 | Customer Service Specialist

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About HealthStream Remote Jobs USA 2024

HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations’​ greatest asset: their people.

Our unified suite of solutions is contracted by, collectively, approximately 4.8 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation-based education programs.

Based in Nashville, Tennessee, HealthStream has additional offices in Boulder, Colorado and San Diego, California.

HealthStream Remote Jobs USA 2024 Details

Company NameHealthStream
Job RoleCustomer Service Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.healthstream.com

Job Description For HealthStream Remote Jobs USA 2024

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client’s biggest advocate!

You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests–whether this lies within Customer Service or in another department within the company.

  • Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
  • Troubleshoot and diagnose reported problems and work to understand and correct problems.
  • Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
  • Identify, test, and verify issues, providing the development team with clear documentation.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
  • Participate in testing new features and releases.
  • Suggest recommendations for product enhancements utilizing data and customer feedback.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

  • You have at least one year of experience in customer-facing roles.
  • A bachelor’s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
  • Practical knowledge of the healthcare industry a definite plus.

Skills and Abilities Required

  • You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
  • You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
  • You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
  • You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
  • You can make complex topics easily digestible by breaking them down into manageable parts.
  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
  • You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
  • You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
  • You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

HealthStream Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your HealthStream Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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