Omnidian Remote Jobs USA 2024 | Associate/Specialist

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About Omnidian Remote Jobs USA 2024

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience.

We’re a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

Omnidian Remote Jobs USA 2024 Details

Company NameOmnidian
Job RoleAssociate/Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/Certification
Career LevelEntry Level
Salary$40,000 – $59,800/year

Job Description For Omnidian Remote Jobs USA 2024

The Technical Support Associate or Specialist will help Omnidian deliver a fantastic customer experience through Tier 2 technical support so that we can provide peace of mind to current homeowners and create a model for solar to become fully mainstream in America. We call that Solar Without Fear.

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

50% On Phones

  • Receive inbound phone calls that are transferred to you from our Tier 1 Associates or make scheduled and non-scheduled outbound phone calls. Answer their technical questions, troubleshoot solar systems remotely, dispatch field service technicians as needed.
  • Between phone calls, respond to or action tickets that have been escalated to Tier 2

50% Off Phones

  • Follow up on open tickets, working with homeowners, field service partners, and internal managers to come to win-win solutions
  • Improve our processes through self-directed and collaborative projects
  • Engage in ongoing training and mentoring to increase your knowledge of our business model

Who You Are

  • You are committed to providing an exceptional customer experience
  • You seek to understand others’ point of view
  • You can deliver tough news clearly and compassionately
  • You enjoy stability and strive for mastery in a job
  • Your written and verbal communication is clear, concise and articulate. You take detailed and efficient notes
  • You proactively identify process improvement opportunities with a bias for action
  • You can balance the voice of the customer while balancing the financial impact to the organization

Experience You’ll Need

  • Ability to communicate to customers in Spanish via phone and email
  • Specialist: 2+ years of solar experience (e.g. technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
  • Associate: 6+ months solar experience or 2+ years of IT or Technical Troubleshooting
  • 6+ years of work experience, education, or service.

Experience That’s a Plus

  • Experience with Zendesk or Salesforce
  • Extensive knowledge of Solar Storage Systems

Omnidian Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Omnidian Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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