Uberall Remote Jobs USA 2024 | Technical Account Support Specialist

About Uberall Remote Jobs USA 2024

Uberall is a multi-location marketing platform that enhances brand visibility and engagement when customers search the world around them.

The platform provides a comprehensive suite of tools to manage location data and listings, store locators, messaging, local social media, and social ads – making it easy for businesses to get found, be chosen and drive more sales.

Established in 2013 in Berlin, Germany, Uberall powers over 1.5 million locations globally and is trusted by leading brands across various industries, including retail, hospitality, food & beverage, and automotive.

Uberall Remote Jobs USA 2024 Details

Job Description For Uberall Remote Jobs USA 2024

As a Technical Account Support Manager, you are the owner of the relationship with the client from a technical perspective. This means you work closely with our colleagues in the Customer Success team to ensure the client has a great experience with the tool. You provide our clients and partners with important product information on our Location Marketing Cloud (SaaS) and provide support with technical or other questions concerning our solution.

You work closely with the other teams in the Customer Operations department including the Implementation and Customer Support teams. Not only the customer contact will be important in this position, but also coordination, especially with our revenue as well as product teams.

• You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction.
• You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding.
• If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira)
• You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc.
• You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally

Your Profile:

• BA/BS degree (optional)
• Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT
• Experience in technical account management, increasing customer satisfaction, and reducing customer churn through technical solutions
• You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach
• You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself
• Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce)
• You can find your way around Excel if necessary, especially when it comes to large data sets
• You have experience working in an international team
• You speak English
• You are open to new ideas and approaches, you have excellent oral and written communication skills
• You can work independently and are comfortable working remotely

Nice to Have:

• You have basic MySQL skills and can write/update queries
• You have  an understanding of HTML, CSS, and JavaScript and can troubleshoot browser errors
• You have previous experience using APIs 
• You have worked with and can navigate Postman
• You have a basic understanding of location management on networks such as Google and Facebook

Uberall Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Uberall Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.