About Dispatch Technologies Remote Jobs USA 2024
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer.
Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand’s reputation at risk. Today’s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation.
Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device.
Dispatch Technologies Remote Jobs USA 2024 Details
| Company Name | Dispatch Technologies |
| Job Role | Customer Support Specialist |
| Job Type | Full Time |
| Job Location | Remote US |
| Education | Bachelor Degree |
| Career Level | Entry Level |
| Salary | $50,000/year |
| Company Website | www.dispatch.me |
Job Description For Dispatch Technologies Remote Jobs USA 2024
We’re on the hunt for a talented Customer Experience Specialist to help us build an even stronger, more robust product by supporting our growing customer base in several channels.
- Handle inbound/outbound support requests by email and phone in a timely fashion.
- Juggle multiple open requests simultaneously.
- Troubleshoot reported problems by customers.
- Help empower our customers by using premium product offerings, functionality and solutions in a warm, inbound lead (sale) process (Have no fear, there is no cold calling!).
- Provide training material and guidance to customers.
- Maintain constant knowledge of Dispatch products and changes & additions to such products.
- Communicate daily with the team as issues and requests arise.
- Deal with multiple customer personalities and emotions with grace (Happy, Unhappy, Angry, Impatient, Short, Kind, etc.)
- Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.
WHAT WE’RE LOOKING FOR:
- A Support Veteran: You’ve got at least 1-2 years of support experience, ideally at a software company.
- A Techspert: You’re fluent in both Mac and Windows. Learning new tools on the fly is a breeze for you. You might have dabbled in a programming language or two before, and know enough to be dangerous.
- A Communicator: You’re able to speak verbally and in writing with a professional, friendly tone while resolving problems & answering questions.
- A Teacher: You’re skilled in providing step-by-step guidance to resolving issues, providing assistance and education to customers who may be lost in using Dispatch
- Patient: No matter what, you maintain a calm, positive voice when handling a wide range of customer personalities
- A Troubleshooter: You enjoy digging into a problem, diagnosing the break in the chain, narrowing the possibilities to as few pinpoints as possible.
- A Life-Long Learner: You constantly learn about technology, software products, and customer service behaviors during your own time.
- A Bostonian: You’re local and able to work in our Boston, MA (Downtown Crossing) office daily during the 4 week training period, and in a hybrid capacity once fully onboarded.
SKILLS WE SEEK:
- Proven ability to articulate in writing and voice
- Natural ability to run fast while exercising sound judgment.
- Proficiency using computers, software tools
- Strong work ethic and a sense of commitment is a requirement.
- Motivated and comfortable working with others every day
Dispatch Technologies Remote Jobs USA 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your Dispatch Technologies Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
