Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.
We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact.
Bonterra’s differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.
Join us as a Tier 1 Support Specialist, where you’ll play a pivotal role in ensuring seamless experiences for Bonterra software users. Your dedication to exceptional customer service will shine as you engage with our customers through email, chat, and telephone channels, addressing their needs promptly and professionally. Collaborating closely with internal teams, you’ll troubleshoot technical issues, escalate concerns, and ensure that every customer interaction is logged accurately in our ticketing systems.
This role is an ideal fit for those who are interested in growth opportunities in the tech sector, have a passion for collaborating closely with Non-Profit Organizations (NPOs) to drive their missions forward, and find fulfillment in problem-solving on a daily basis. Moreover, if you revel in the opportunity to work alongside the finest team, our support team, then this is the perfect environment for you to excel and contribute meaningfully to our collective success.
Master one or more Bonterra software products to provide expert assistance.
Deliver top-notch customer support across email, chat, and phone channels.
Respond swiftly and accurately to customer inquiries with professionalism.
Identify and escalate technical issues to internal support teams.
Ensure timely escalation of tickets to appropriate departments.
Document all customer interactions meticulously in Salesforce.
Foster collaborative relationships within the Customer Support team and across departments to meet customer needs effectively.
Requirements:
Minimum of 1 year of Customer Service experience, driven by a passion for customer satisfaction.
Familiarity with Salesforce, ZenDesk, Intercom, and/or NewVoiceMedia is advantageous.
Bonterra Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
This link will open on new tab on your browser
Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your Bonterra Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
