Swing Education Remote Jobs USA 2024 | Escalations Associate I

Editor By Editor
Swing Education Remote Jobs USA
WhatsApp Group Join Now
Telegram Group Join Now

About Swing Education Remote Jobs USA 2024

Swing Education connects high-quality substitute teachers with schools in need. We recruit, screen, and support a large group of substitute teachers, and we make it easy for schools to find the right sub at the right time.

We believe substitute teachers play an integral role in education; after all, the average student spends six months of their K-12 career with a sub.

By supporting substitute teachers and developing technology that enables schools to get coverage quickly, we’re improving the substitute teaching experience for schools, subs, and students.

Swing Education Remote Jobs USA 2024 Details

Company NameSwing Education
Job RoleEscalations Associate I
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$26.00 – $28.00/hour
Company Websitewww.swingeducation.com

Job Description For Swing Education Remote Jobs USA 2024

As a Substitute Teacher Escalations Associate, you will support the escalation and resolution process for schools and substitute teachers and provide world-class customer support, identify customer pain points, resolve concerns, and escalate inefficiencies you identify in our support processes. Your primary role will be to support our Substitute Teacher Coordinator with school and substitute teacher escalations and feedback. You are highly organized, inquisitive, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience.

  • Case Management: Review, triage, and respond to assigned reported incidents by both subs and schools
  • Ensure an equitable experience for all cases to the best of your ability
  • Provide high quality communication through Zendesk via email and phone calls
  • Flag user pain points and suggest solutions to the Escalations manager
  • Identify areas of improvement in the Reliability Response and Resolutions processes
  • Suggest, update, and create macros for internal team use to speed up response times
  • Utilize Trello and keep it up-to-date with the most current information
  • Provide support to other teams as needed


  • Bachelor’s degree preferred or equivalent experience required
  • Ticket-based customer support experience a plus
  • Highly empathetic, takes time to understand customer pains, needs, and wants, and goes the extra mile to make sure customer issues are resolved as quickly as possible
  • Hyper-organized and detail-oriented, with excellent written and verbal communication skills
  • Commitment to diversity and inclusion in working with diverse teams
  • Good judgment and the ability to handle sensitive and confidential information with discretion
  • You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
  • High level written and verbal skills required
  • A high degree of multitasking capabilities required
  • Work schedule: 8:00AM to 5:00PM PST

Swing Education Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Swing Education Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

Share This Article
Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

200+ Professionally Crafted Resume Designs - 90% OFF!