Autodesk Remote Jobs USA 2024 | Client Support Representative

About Autodesk Remote Jobs USA 2024

Autodesk is changing how the world is designed and made.

Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small.

From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all.

Autodesk Remote Jobs USA 2024 Details

Job Description For Autodesk Remote Jobs USA 2024

In this role, you will provide support in both t to our clients using GCPay by phone, email, and live chat. This is a remote role. This role will be fully remote, and you will work east coast hours and you will report directly to the Customer Service Associate Manager.

• Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, and set and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution
• Collaborate with other teams to ensure quality interactions, and promote the voice of the customer. (Sales, Customer Success, Engineering, Customer Experience, Finance)
• Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback
• Take part in support-related projects to allow you to use your unique skill set and improve our team
• Embody Autodesk’s “Great Behavior” values on the ‘how’ (courage, accountability, smart) and the ‘what’ (team goals – CSAT, quality, productivity, adherence, and more)
• You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly
• You have a continuous improvement mindset and an abundance of ideas
• Taking inbound calls, emails, chats from users needing help – ranging from immediate / critical issues through to enhancement requests for changes to the product
• Monitoring the support queue – ensuring our service levels are maintained for both responding and closing requests
• Owning all cases through to completion, liaising with the customer and setting realistic expectations and communicating through to completion
• Troubleshooting technical software issues, including recreating issues

Minimum Qualifications

• 1+ years in Customer Support (individual contributor role) with experience in email, phone, and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
• Experience working with service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
• Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive
• Have a collaborative and consultative work style with an elevated level of integrity and accountability
• Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

Autodesk Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Autodesk Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.