Magnet Forensics Remote Jobs USA 2024 | Technical Support Analyst

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Magnet Forensics Remote Jobs USA
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About Magnet Forensics Remote Jobs USA 2024

Founded in 2010, Magnet Forensics is a developer of digital investigation solutions that acquire, analyze, report on, and manage evidence from digital sources, including mobile devices, computers, IoT devices and cloud services.

Magnet Forensics products are used by more than 4,000 public and private sector customers in over 100 countries and help investigators fight crime, protect assets, and guard national security.

Magnet Forensics Remote Jobs USA 2024 Details

Company NameMagnet Forensics
Job RoleTechnical Support Analyst
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.magnetforensics.com

Job Description For Magnet Forensics Remote Jobs USA 2024

Magnet Forensics are seeking an experienced, customer focused Technical Support Analyst to join our expanding team.

Reporting to the Technical Support Manager, this is a fully remote role where you will be providing technical customer support for our cutting-edge digital forensics tools. This role is working directly with customers who range from local law enforcement to large multinational corporations on complex issues, as well as with internal teams, including engineering and product management to provide world-class technical support to our customers.

  • Deliver exceptional customer service by responding quickly and thoroughly to sensitive, urgent requests from customers using our ticketing and live chat system.
  • Use internal documentation and historical tickets to perform relevant troubleshooting with customers whilst adapting based on the customers context.
  • Identify frustrated customers and escalate affected cases appropriately
  • Partner with the other internal teams to help support our customers
  • Work closely with the Customer Success team to meet SLA and customer requirements.
  • Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Qualifications

  • Post-secondary education in Computer Science or Engineering
  • Relevant experience in a customer-facing support role, supporting administrators of cloud-based or server-based products would be beneficial
  • Relevant experience from a customer’s perspective when using software and working with a support team would be advantageous.
  • Excellent verbal and written communication skills
  • Strong customer service skills and technical aptitude
  • High degree of resourcefulness, flexibility, and adaptability
  • Strong problem-solving skills and ability to prioritize work

The Most Important Thing:

  • We’re looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences.

Magnet Forensics Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Magnet Forensics Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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