Cambium Learning Remote Jobs USA 2024 | Customer Service Representative

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About Cambium Learning Remote Jobs USA 2024

Cambium Learning® Group is the education essentials company, providing award-winning education technology and services for PreK-12 markets.

With an intentionally curated portfolio of respected global brands, Cambium serves as a leader in the education space, helping millions of educators and students feel more universally valued each and every day.

In everything it does, the company focuses on the elements that are most essential to the success of education, delivering simpler, more certain solutions that make a meaningful difference right now.

Cambium Learning Remote Jobs USA 2024 Details

Company NameCambium Learning
Job RoleCustomer Service Representative (Part Time)
Job TypePart Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned

Job Description For Cambium Learning Remote Jobs USA 2024

Time4Learning is seeking a part time Customer Service Representative to be responsible for providing support to product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

  • Communicate with customers through various channels including phone, email, chat, and social media
  • Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
  • Identify patterns and suggest remedies that will achieve customer satisfaction
  • Keep records of customer interactions, comments, and complaints
  • Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
  • Use techniques that will leave an impeccable first impression
  • Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
  • Must be available to work occasional Saturdays

Job Requirements:

  • Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
  • Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
  • Excellent verbal & written skills
  • Ability to multi-task in a fast-paced environment
  • Minimum of 1 year of Homeschool experience a plus
  • Required internet speed of at least 7Mbps. A speed test will be conducted.

Cambium Learning Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Cambium Learning Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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