Rinsed Remote Jobs USA 2024 | Customer Support Specialist

About Rinsed Remote Jobs USA 2024

The Car Wash CRM. Grow and retain your car wash membership revenue with Rinsed

Rinsed Remote Jobs USA 2024 Details

Job Description For Rinsed Remote Jobs USA 2024

We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup. As the Customer Support Specialist, you will be communicating directly with users to answer support enquiries, resolve issues, manage support documentation and ensure that all customers receive an outstanding level of service.

You will work closely with the Customer Success and Engineering teams to ensure a speedy diagnosis, prioritization and resolution of all issues. You will become an export in the Rinsed platform, and translate this expertise into solving customer issues.

• Communicating directly with users to answer questions and address issues through email, chat, and other channels.
• Troubleshooting product issues and bugs from start to finish
• Helping customers by identifying their goals, directing them to best practices and answering product questions
• Prioritizing and managing your backlog of tickets, and staying on top of responsibilities
• Gather product feedback and share it with the engineering team
• Triage and troubleshoot at-risk accounts and manage escalations as needed
• Continuously evaluate and identify opportunities for process improvements that positively impact customers’ experience
• Most importantly, bring your energy and have fun!

About You

You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment. While this position is either remote or onsite (NYC), the ideal candidate will also be able to work west coast hours.

You bring the following experience and expertise:

• You have a Bachelor’s degree or equivalent work experience, with 0-1+ years of experience working in support or other service-oriented customer facing roles
• You are a multi-tasker and self-starter, with strong time management and prioritization skills
• You have proven experience and success in ambiguous situations
• You have superb communication (both written and verbal)
• You have experience in managing issues through the end-to-end support lifecycle from initial customer inquiry to triage and reproducing the issue, writing effective bug reports for the development team and inquiry resolution
• You’re coachable, take extreme ownership, and trust the process
• You’re excited to work with a team of low-ego, intellectually-curious, doers

Rinsed Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Rinsed Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.